Work History

East Program Manager
Vancro Incorporated – Georgia
December 2024 – Present

• Oversee service delivery and operational excellence for interpreting services across the assigned region.
• Supervise and support a team of interpreters, offering mentorship, training, and performance evaluation.
• Coordinate directly with clients and federal partners to ensure contract compliance and customer satisfaction.
• Manage interpreter scheduling, travel logistics, and conflict resolution across multiple service sites.
• Maintain documentation, reports, and data in accordance with federal contract requirements.
• Monitor budgeting and expenditures, assisting with fiscal planning and resource allocation.
• Provide leadership in quality assurance, ensuring interpreting services meet legal, ethical, and industry standards.

ASL Interpreter
Vancro Incorporated – Georgia
May 2021 – December 2024

• Provided interpreting in various modalities, including ASL, SEE, and idiomatic/conceptually accurate formats.
• Supported federal and community contracts, managing interpreter scheduling and service coordination.
• Delivered high-level customer service for both Deaf consumers and hearing clients.
• Traveled across regions for in-person assignments and workplace support.

Freelance ASL Interpreter
Savannah, GA
2011 – Present

• Delivered professional interpreting services in educational, community, and business settings.
• Utilized specialized equipment for remote and telephonic interpreting.
• Maintained client relationships, invoicing, and self-scheduling operations.
• Provided conflict resolution and communication mediation between Deaf and hearing parties.

Paraprofessional / Substitute ASL Interpreter
Vermont Center for the Deaf and Hard of Hearing – Brattleboro, VT
2005 – 2011

• Supported Deaf and Hard of Hearing students across academic and vocational environments.
• Assisted with life skills, job coaching, and academic tutoring in both ASL and English.
• Substituted as an interpreter for meetings and instructional sessions as needed.

Key Skills

• ASL, SEE, and Conceptually Accurate Signed English (CASE)
• Deaf Culture and Linguistics
• Interpreter Mentorship and Team Leadership
• Federal Contract Management and Compliance
• Service Coordination and Scheduling
• Client Relations and Customer Service
• Quality Assurance and Ethical Standards
• Budget Management and Resource Allocation
• Conflict Resolution and Communication Mediation
• Remote and In-Person Interpreting
• Professional Development and Training

Education

• Troy University – Troy, AL
• Bachelor of Education Interpreter Training Program
• 2021-2025
• Community College of Vermont – Brattleboro, VT
• Liberal Arts & Sciences Coursework
• 2019 – 2021

Certification/Endorsments

• EIPA Score 4.5